Dedicated Support Model
We deploy a dedicated team to provide support. It remains same for the entire duration of the contract and cover L1/L2/L3 support. The team can be based on offshore/remote as per your need and it works collaboratively with your existing IT dev/BA/user to provide seamless support and take full advantage of time zone difference.
- It’s purely Plug and Play
- We provide all the necessary equipment for the support staff
- Secured access to workplace and Internet
- Our onboarding and training process is early as 1-2 weeks
- Follow the sun model
- Handshake from onshore support/Tech teams
- Issue tracking, bug fixes, and continues partnership with onsite stakeholders